Low-Code Telecoms Services

Low-Code Application Composition Enables Unique CSP Products

We develop Telecoms Low Code so that each CSP can agilely compose and continuously enhance its own unique products. This is a great way for CSPs to increase profits, to acquire new customers and to improve customer retention.

Consider for example the old topic of fixed-mobile convergence. Even in mature markets in Europe, there are still many small and medium-sized business (SMBs) with broadband and internet from one CSP and mobiles from another. Regardless of which of these you’re providing, the goal is of course to become the sole provider of both. If you’re the CSP providing the broadband and recently invested in a mobile network, you naturally want to get these SMBs to switch to your own fixed-mobile convergent services. It means better service and savings for these customers and it’s better for you as well, especially if you’re able to offer the service competitively while earning a high gross margin.

There are also many innovations in this area. To facilitate the composition of your own unique products, we offer Packaged Business Capabilities and ready-to-use apps for among other things, virtual PBX, workstream collaboration and unified communications.

Consider the Example of BT One Phone

Launched as a joint venture between BT and OnePhone Holding in 2014, BT One Phone has one principle product for small and medium size enterprises: a unique converged fixed–mobile VPBX based primarily on ECT technology. Starting at zero, it was able to acquire a large subscriber base in just a few years; we assisted, for example, by using low code to quickly implement features needed to win a Scottish Prison Service contract which resulted immediately in 7,500 new subscriptions.

In FY19-20, BT One Phone reported over 37% annual revenue growth with over 50% profit.

Apropos market valuation: when BT recently decided to purchase the entire company based on independent evaluations, BT paid 97m GBP for 30% of the company, ”a valuation for the enterprise at more than 320m GBP, which BT documentation said had been determined by ‘independent valuations’.” Chris Sims, MD of Commercial & Marketing at BT and a BT One Phone director, “called out the product during a 2019 Enterprise Business Briefing as a key example of Enterprise’s progress in developing a converged services portfolio — one of the division’s top strategic priorities.” (Source: BTWatch)

Fredrik Zetterlund Founder and Former
Executive VP, Group CTO
OnePhone Holding, Sweden

“Over 13 years, OnePhone relied on ECT as the basis for solutions in two European markets. This includes the BT Joint Venture, BT One Phone Ltd, fully acquired by BT in April 2021.

With ECT, we developed and provided market-leading services cost-effectively. This facilitated market entry and rapid growth in a wide range of segments, from small enterprises to large government contracts. In several cases, ECT’s agility was key to securing new business, whether due to changing needs or requirements of a specific customer segment. During more than a decade, ECT supported our technology transition from legacy to IP, from 2G to 4G/5G and from hardware to software-based functionality.

Crucially, ECT delivered very high performance in terms of resilience, stability and availability, which in our experience is unparalleled. This reliability is fundamental to sustaining a leading cloud-based telecoms service while also growing fast.”

At ECT, we appreciate that company valuations and the generation of shareholder value have to be the ultimate outcome of everything we do together with our clients.

Bringing Low Code to Telecoms

This is the first of a series of ECT e-books on low code and its significance for CSPs. It discusses the motivation behind low code, how it is revolutionizing IT and what is required to bring low code to the telecoms network.

Estimated Reading Time: 16 minutes (13 pages)